We're here to guide you through any difficulties with the installation or use of your shower head.
1. Remove ALL teflon tapes around the threads of shower arm;
2. Screw the hex nut into shower arm by hand firstly, then tighten it with included WRENCH until it cannot be moved.
You may have installed it incorrectly. The switch knob is always on the front instead of on the back. The hex nut should connect to shower arm, and the swivel ball joint should connect to main shower head.
Please email us at support@makefit.vip for a replacement. Our Customer Care team will get back to you within 12 hours.
This product complies with California energy policy by incorporating a 1.8 GPM flow restrictor at the shower head. Although this device reduces water pressure, it effectively helps conserve water.
Replace the filter every 90 days (or when water flow slows) to maintain optimal performance.